(no subject)
Dec. 14th, 2018 08:47 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
ravena_kadeMy Amazon account may have been hacked. It worries me as I live on that account.
I bought 2 kindle books earlier this week. Last night I go to page and I have to sign on. I forgot my password, which is usually no biggie, but I then received this 2 step verification. I never signed up for that. I don't have an APP on my phone for this ...phone screens are too small for me.
I call customer service and the person is an air head. I have to spell her my email 7 times and she is yawning and being rude. Sigh. She said that within 2 or 4 hours I would have a reset email.
Up at 6 AM and had to call again. No email. I had to spell my email address to this guy 5 times. He then says he is sending me an email, but I don't get it. He says he sent it three times, but I still don't have it. He said wait a bit.... its 2 hours. I still have nothing.
In the meantime I received an email from Amazon.com about a refund on an order that I made a while ago... but the email in not one were I can email back.
I have just gone to the Amazon page and emailed them for a reset...but it could take 12 hours.
I don't know how to get this fixed.
I know have to go Christmas shopping as I need a couple things I was going to get at amazon...just a calendar and a wallet...but still.
anyone out there have any ideas.
I bought 2 kindle books earlier this week. Last night I go to page and I have to sign on. I forgot my password, which is usually no biggie, but I then received this 2 step verification. I never signed up for that. I don't have an APP on my phone for this ...phone screens are too small for me.
I call customer service and the person is an air head. I have to spell her my email 7 times and she is yawning and being rude. Sigh. She said that within 2 or 4 hours I would have a reset email.
Up at 6 AM and had to call again. No email. I had to spell my email address to this guy 5 times. He then says he is sending me an email, but I don't get it. He says he sent it three times, but I still don't have it. He said wait a bit.... its 2 hours. I still have nothing.
In the meantime I received an email from Amazon.com about a refund on an order that I made a while ago... but the email in not one were I can email back.
I have just gone to the Amazon page and emailed them for a reset...but it could take 12 hours.
I don't know how to get this fixed.
I know have to go Christmas shopping as I need a couple things I was going to get at amazon...just a calendar and a wallet...but still.
anyone out there have any ideas.
no subject
Date: 2018-12-14 03:10 pm (UTC)no subject
Date: 2018-12-14 10:36 pm (UTC)no subject
Date: 2018-12-14 03:12 pm (UTC)no subject
Date: 2018-12-14 10:46 pm (UTC)Not sure how to solve this. I sent and email to the customer service people and no response either. I have received 25 other emails today so my email is working.
I can only hope other people are having issues and it is now a known problem as I can't even shut down the account.
no subject
Date: 2018-12-15 03:06 am (UTC)It sounds like maybe your cookie expired (so you were logged out of your account)? That could have been caused by anything, even your browser updating. Don't know what triggered the second verification step. That could just be extra holiday security or something. I know that even when Amazon knows who I am (I can see my wish list and orders), if I try to get to some pages, I still have to enter my login password to verify that I'm not just some random person who stumbled across an already logged in account on someone's laptop.
no subject
Date: 2018-12-15 03:07 am (UTC)