(no subject)

[ravena_kade]

Tuesday I had a mini snap. WE received a communication from Visa that the reason why we had 4 dispute losses was because we did not include documentation...the communication comes in on their system... that shows the documents were received and read by the issuer the day I denied the dispute. I sent a message to the Boston Boss asking her to contact me when she has a change. She called me on my cell phone... I asked if she saw the communication. I told her that I feel the the dead horse that is being beaten. I cant take hours and hours and hours with these things and take hours and hours with the other job too. VISA needs priority so I can keep up with this. I am sick of this situation.

Yesterday the team leader called me to check in from when she was on vacation. I asked if the Boston Boss told her I called her Tuesday. She said no. She did say that she and the Boss had a call saying how they want me to take on more of the team leaders job. I told her that I cannot work any more hours. To take more of her work I need to be moved off of VISA. So far I have written basic procedures for it, but no one is including me in any conversations so I dont know what is going on but the situation is creating health issues.

I have today and tomorrow off as mental health days.

Comments

[brickhousewench]

I have today and tomorrow off as mental health days.

Sounds like you need them, your job is crazy. =(

[ravena_kade]

the sad part is that it doesn't have to be.

All it requires is communications and to allow the person who pays claims when I am on vacation to learn how to deny claims as well... all she would have to do is 1 or 2 claims a day...and they can be done any time of day.