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Jan. 19th, 2021 08:43 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
ravena_kadeYesterday I worked 2 hours just so I could be ready for a training call today.
I had some questions on an account and wanted to get back to it, but before I did the Boston Boss called and wanted to know how I could make such a mistake. I told her that I needed to go back to the account but I needed to finish up all the other accounts first because some things are tie sensitive. She would not let it go She wanted to know how I could make such a mistake. I said that I am not sure but if you let me redo the item I will compare and I am sure I can pin point my error. Without seeing it in front of me I could not tell what was wrong. She wouldn't let me do that. She called the team leader and asker her how I could make such a mistake... but yet we dont know what the mistake is yet because she wouldn't let me run through the account. The team lead gets on the phone and says exactly what I said... and the Boston Boss says she has to hang up because she has a meeting. I apologized to the team lead and said I made a mistake and needed to go back to the account... I cant tell you how I made an error without looking at the account. I know something was off but I moved on to the other accounts to get them finished then I was going go back to this... I figured I pulled teh wrong data, but she wouldn't let me look at it. It was Human error I cant explain any further. I am not making light of it, but what else am I supposed to say here.
I hate this function.
The team lead said that she would report back to the Boston Boss. I said that I am not afraid to do it. It was what I sad when she first called me. She said it would be better if she spoke. Yes, I am sure it would be, but that is not the point.
So I worked 2 hours on a holiday and started an hour early today and I am still behind...and fucking upset.
I am looking for some words. I was forced into this position and I am not thriving because it is not a match for me. I said that wasn't a match for me March, June and September. What do I say that sounds professional that I am not thriving in a position that was I was forced into while they strip my strengths away. I am looking at 4o accounts and no, I don't remember the wording of one line out of 400 transactions.
I have gone to HR to search for another job and they say I should work with my manager. Ha!
I could hope that instead of striping me of my VISA function that they would move me to that department, but that is a call center... I don't have it in me to do this and take a ton of phone calls and give correct answers within 2 minutes. It would be like working in the pen place again. And then I would be let go when they open up the buildings in Rhode Island because I cant get there.
And now I have to teach myself a consumer loan suspense account when I don't know anything about consumer loans. I understand the concept that if you give a chimp a typewriter in 400 year he will write Shakespeare, but I wont think he can teach himself bank financial products
I had some questions on an account and wanted to get back to it, but before I did the Boston Boss called and wanted to know how I could make such a mistake. I told her that I needed to go back to the account but I needed to finish up all the other accounts first because some things are tie sensitive. She would not let it go She wanted to know how I could make such a mistake. I said that I am not sure but if you let me redo the item I will compare and I am sure I can pin point my error. Without seeing it in front of me I could not tell what was wrong. She wouldn't let me do that. She called the team leader and asker her how I could make such a mistake... but yet we dont know what the mistake is yet because she wouldn't let me run through the account. The team lead gets on the phone and says exactly what I said... and the Boston Boss says she has to hang up because she has a meeting. I apologized to the team lead and said I made a mistake and needed to go back to the account... I cant tell you how I made an error without looking at the account. I know something was off but I moved on to the other accounts to get them finished then I was going go back to this... I figured I pulled teh wrong data, but she wouldn't let me look at it. It was Human error I cant explain any further. I am not making light of it, but what else am I supposed to say here.
I hate this function.
The team lead said that she would report back to the Boston Boss. I said that I am not afraid to do it. It was what I sad when she first called me. She said it would be better if she spoke. Yes, I am sure it would be, but that is not the point.
So I worked 2 hours on a holiday and started an hour early today and I am still behind...and fucking upset.
I am looking for some words. I was forced into this position and I am not thriving because it is not a match for me. I said that wasn't a match for me March, June and September. What do I say that sounds professional that I am not thriving in a position that was I was forced into while they strip my strengths away. I am looking at 4o accounts and no, I don't remember the wording of one line out of 400 transactions.
I have gone to HR to search for another job and they say I should work with my manager. Ha!
I could hope that instead of striping me of my VISA function that they would move me to that department, but that is a call center... I don't have it in me to do this and take a ton of phone calls and give correct answers within 2 minutes. It would be like working in the pen place again. And then I would be let go when they open up the buildings in Rhode Island because I cant get there.
And now I have to teach myself a consumer loan suspense account when I don't know anything about consumer loans. I understand the concept that if you give a chimp a typewriter in 400 year he will write Shakespeare, but I wont think he can teach himself bank financial products
no subject
Date: 2021-01-20 01:18 pm (UTC)no subject
Date: 2021-01-20 01:52 pm (UTC)